Frequently Asked Questions
Ordering & Shipping
How do I place an order?
Placing an order is easy! Simply browse our selection, add your desired products to the cart, and proceed to checkout. You'll receive a confirmation email once your order is successfully placed."
What shipping options are available?
We offer standard, expedited, and priority shipping options to meet your needs. Shipping times and costs vary based on your location and the selected shipping method."
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. Use this number to monitor your package's journey to your doorstep.
VinoBox Subscription
How does the VinoBox subscription work?
Our VinoBox subscription delivers a monthly surprise of handpicked toys, treats, and a bottle of wine. Choose your subscription plan, and we'll curate a box tailored to your pet's size and preferences.
Can I customize my VinoBox?
Absolutely! When signing up, you can specify your pet's size, dietary restrictions, and wine preference to ensure each box is perfectly suited to you and your pet.
How do I cancel or modify my subscription?
To cancel or modify your subscription, log into your account and visit the 'Subscriptions' section. Here, you can make changes or cancel your subscription. For assistance, contact our customer service team.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most items in new, unused condition. Some restrictions apply, so please review our full return policy on the website.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service with your order number and the items you'd like to return. We'll guide you through the process.
Product Care & Use
How do I know which size to order for my pet?
Check our sizing guide available on product pages. If you're still unsure, our customer service team is happy to provide personalized advice.
How do I care for the products I've purchased?
Care instructions vary by product. You'll find specific care instructions on the product's packaging or the product page on our website.
Didn't find what you were looking for? Our friendly customer service team is here to help! Contact us at pvpetsupplies@gmail.com, and we'll make sure all your questions are answered.